1. PRIVACY POLICY - ENSAI SOLUTIONS

THIS PRIVACY POLICY IS ISSUED IN ACCORDANCE WITH THE GENERAL DATA PROTECTION REGULATION (REGULATION (EU) 2016/679) (“GDPR”), THE E-PRIVACY DIRECTIVE, AND OTHER APPLICABLE DATA PROTECTION LAWS IN THE EUROPEAN UNION. THIS DOCUMENT SETS OUT HOW ENSAI SOLUTIONS (“Buyuro”, “we”, “our”, or “us”) COLLECTS, USES, PROCESSES, AND PROTECTS YOUR PERSONAL DATA WHEN YOU USE OUR SERVICES.

By accessing or using our website, mobile application, or related services (collectively the Platform), you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you should not use our Platform.

2. INFORMATION WE COLLECT

We may collect and process the following categories of information:

Information you provide directly:

• Name, email address, phone number, billing/shipping address.
• Payment details (processed via secure third-party payment processors).
• Account registration information (username, password).
• Communications you send to us (support queries, feedback, surveys).

Information collected automatically:

• Device identifiers (IP address, browser type, operating system, device type).
• Usage data (pages viewed, time spent, features used).
• Location data (if enabled on your device).
• Cookies and similar technologies.

Information from third parties:

• Sellers, service providers, or business partners who interact with you on Buyuro.
• Publicly available information or data provided with your consent.

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

• To provide, operate, and maintain the Platform.
• To process transactions and facilitate purchases.
• To communicate with you regarding your account, orders, and support requests.
• To improve and personalize user experience.
• To send marketing, promotional, or service-related communications (where legally permitted).
• To detect, investigate, and prevent fraud, misuse, or illegal activities.
• To comply with applicable laws, regulations, and legal obligations.

4. LEGAL BASIS FOR PROCESSING (GDPR)

• Contractual necessity – when processing is required to provide you services (e.g., completing your purchases).
• Legal obligation – when processing is required under EU or Member State law.
• Legitimate interest – for fraud prevention, network security, or service improvement.
• Consent – for marketing communications, cookies, or optional data collection.

5. SHARING OF INFORMATION

We may share your personal data with:

• Sellers & Merchants: to facilitate order processing and delivery.
• Service Providers: payment processors, cloud hosting, analytics, logistics partners.
• Legal Authorities: when required to comply with law or enforce our rights.
• Business Transfers: in case of merger, acquisition, or restructuring.

We never sell your personal information.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by law. After that, your data will be securely deleted or anonymized.

7. COOKING AND TRACKING TECHNOLOGIES

Buyuro uses cookies and similar technologies to:

• Keep you logged in.
• Remember your preferences.
• Analyze usage and improve services.
• Deliver relevant ads (if applicable).

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. YOUR RIGHTS (FOR EU/EEA)

If you are in the European Union, you have the following rights under GDPR:

• Right of Access – request a copy of your data.
• Right to Rectification – correct inaccurate or incomplete data.
• Right to Erasure (“right to be forgotten”).
• Right to Restrict Processing.
• Right to Data Portability – transfer your data to another provider.
• Right to Object to processing for direct marketing or legitimate interest.
• Right to Withdraw Consent – at any time, where consent is the legal basis.

You can exercise your rights by contacting us at: buyuro.de

9. DATA TRANSFERS OUTSIDE THE EU

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms.

10. SECURITY OF INFORMATION

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.

11. CHILDREN’S PRIVACY AND AGE RESTRICTIONS

Buyuro does not knowingly collect personal data from individuals under the age of 16. If we become aware that such data has been collected, we will delete it immediately. By using the Platform, you confirm that you are at least 18 years old, or are using the Platform with parental/guardian consent if you are between 16 and 18.

12. MARKETING AND COMMUNICATIONS

Promotional Messages: With your consent, we may send you promotional emails, newsletters, SMS, or push notifications about new products, services, offers, or events on Buyuro.

Opt-In: You will only receive marketing communications if you have explicitly opted in (for example, by ticking a box during sign-up or checkout).

Opt-Out: You can withdraw your consent at any time by:

• Clicking the “unsubscribe” link in any email, or
• Changing your communication preferences in your account settings, or
• Contacting us at info@buyuro.de, sales@buyuro.de.

Transactional Communications: Even if you opt out of marketing messages, you may still receive non-promotional, service-related communications (such as order confirmations, security alerts, or updates to our Terms and Policies).
Third-Party Marketing: We do not sell or rent your personal data to third parties for their marketing purposes. If we ever intend to share your data with third parties for promotional purposes, we will seek your explicit consent first.

13. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites, apps, or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy on the Platform. We encourage you to review this Policy regularly.

15. CONTACT US

For questions, concerns, or to exercise your privacy rights, you may contact us at:

Buyuro
Email: info@buyuro.de, sales@buyuro.de
Address: Buyuro
c/o Ensai Solutions UG (haftungsbeschrankt)
Rudolf-Diesel-Str. 11, 69115 Heidelberg, Germany.
Data Protection Officer: Buyuro

16. COMPLAINTS TO SUPERVISORY AUTHORITY

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority in the country of your habitual residence, place of work, or where the alleged infringement took place.

If you are based in the European Union, you can find the contact details of your national data protection authority here: buyuro.de

Our lead supervisory authority (for EU purposes) is the Berlin Commissioner for Data Protection and Freedom of Information.

• Website: buyuro.de
• Address: Buyuro, c/o Ensai Solutions UG (haftungsbeschrankt), Rudolf-Diesel-Str. 11, 69115 Heidelberg, Germany.
• Phone: +49 1556 3985 429

17. COOKIES POLICY

Last Updated: 13/09/2025

This Cookie Policy explains how Buyuro (“we”, “our”, “us”) uses cookies and similar technologies on our website/platform (“Platform”).

1. 1.What are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit our Platform. They help us recognize your device, remember your preferences, and improve your browsing experience.

2. 2.Types of Cookies We Use

• Strictly Necessary Cookies – Essential for the Platform to function properly (e.g., enabling secure login, shopping cart functionality). You cannot disable these.
• Performance/Analytics Cookies – Collect information about how visitors use our Platform (e.g., which pages are visited most often). We use this data to improve performance and user experience.
• Functional Cookies – Remember your preferences (such as language, region, or login details) to provide a more personalized experience.
• Advertising/Targeting Cookies – Deliver ads relevant to your interests and measure marketing effectiveness. May be set by us or third-party advertising partners.

3. 3.Third-Party Cookies

Some cookies may be placed by third-party services we use. These providers have their own privacy and cookie policies which govern their use of cookies.

4. 4.Your Consent

When you first visit Buyuro, a cookie banner will appear asking you to accept or manage cookies. Except for strictly necessary cookies, we will not place cookies on your device without your prior consent.

5. 5.Managing Cookies

You can manage or withdraw your cookie consent at any time by:

• Adjusting your preferences in the cookie banner or settings on our Platform, or
• Changing your browser settings to block or delete cookies.

Please note that disabling certain cookies may affect the functionality of our Platform.

6. 6.Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

7. 7.Contact Us

If you have any questions about this Cookie Policy or our use of cookies, you can contact us at:

Email: info@buyuro.de, sales@buyuro.de
Address: Buyuro, c/o Ensai Solutions UG (haftungsbeschrankt), Rudolf-Diesel-Str. 11, 69115 Heidelberg, Germany.